FAQ

The order is processed between 1 and 6 business days and the standard delivery time is 3 to 7 business days.

If it's been less than 14business days, you will just have to arm yourself with a little more patience, your item is on its way!

If all of your order has still not arrived after 14 working days maximum, please contact us so we investigate the tracking code and resend again if necessary.

To track your order, click on the link Track my Order and enter your tracking code. It has been sent to you by email within 6 days after your purchase.

If you don't have it, please check your spam, if it's not there please contact us so we can provide your more information.

We only ship to the United Kingdom and the United Arab Emirates at the moment. We are working on opening other store for other countries.

We understand how frustrating it can be to receive a damaged item, and we're here to help!

• If you selected shipping insurance at checkout, simply contact us at support@zicut.com with a photo or video of the issue, and we’ll arrange a replacement at no extra cost.
• If you didn’t select shipping insurance, don’t worry—you can still file a claim directly with the shipment carrier, who will assist in resolving the issue.

Either way, we’re committed to helping you find the best solution. We respond to 100% of emails within 24 hours (Monday to Friday). If you don’t see our response, please check your spam folder, and if needed, feel free to contact us by phone.

Yes, please contact us by email first to open a support ticket to validate your intention to return this item for exchange and to complete the return process.
Please refer to our return and refund policy.

Absolutely, contact us and we will let you know the procedure. You have 30 days from receipt of the goods. You just need to send the item back to us and we will proceed to the refund. Please refer to our return and refund policy.

We invite you to use our contact page, or our email support@zicut.com

We are committed to respond by Email within 24 hours monday to friday. If those canals are not convenient for you, you can contact us over the phone.

Yes, as proof, we accept payments via Visa and Mastercard. Those world leaders would never let us continue our shop if we had a high rate of dissatisfied customers.